Driving positive change throughout the customer experience
I work as the General Manager of Funding Engagement at Callaghan Innovation where we guide and support innovators through the funding process for their breakthrough ideas.
My journey here has been dynamic, shaped by experiences ranging from wholesale financial markets to global consumer research organisations. I proudly lead the passionate, customer-centric Funding Engagement team. Our vibrant culture comes from being a diverse group, each hailing from unique backgrounds and personality spectrums, united in our goal to enhance the customer experience and drive positive change.
My ethos revolves around the belief that time is as precious as money and that quick failures pave the path to swift successes. This perspective drives our approach – we operate on a "fail fast; succeed quickly" philosophy when it comes to engaging with customers and crafting efficient processes.
One individual who significantly influenced my professional philosophy is Jenene Crossan of Powered by Flossie. As a past business partner and boss, she embodies creativity, authenticity, and perseverance. Jenene taught me that resilience isn't just a trait but a vessel we must continually fill.
What truly energises me is the vibrant culture within the Funding Engagement team. We're a diverse group, each hailing from unique backgrounds and personality spectrums. Yet, we unite to enhance the customer experience and drive positive change. Our mission is simple yet profound: we're here to see our customers thrive. Yes, you read that right – customer success is at the core of everything we do.