Callaghan Innovation

Frequently Asked Questions

Any startup founder in New Zealand can engage with Benestar and with Aspen Restorative Consulting. We define a "startup" as a company that seeks to develop an innovative and scalable business.

Benestar delivers Employee Assistance Programmes, and offers an ecosystem of health services, including EAP, Critical Incident Response and Organisational Development. Find out more.

Aspen Restorative Consulting is a collective of skilled coaches with a variety of expertise to provide confidential, independent advice. Find out more about the team.

1. Your chat will be with someone who specialises in supporting people who have experienced trauma, and who will treat your conversation with the utmost confidence. If you wish, you can also speak with someone who has a tikanga approach. Aspen Restorative Consulting can help you determine the appropriate pathway for you, whether that means doing nothing, continuing with Aspen Restorative Consulting, engaging in a tikanga approach, connecting with an additional service or something else. 
2. Callaghan Innovation will only receive anonymised and aggregated data from Aspen Restorative Consulting, unless you consent to sharing your information (under step 3 below). This data will be assessed by a small group within Callaghan Innovation who dedicate time to improve the culture and to try to address systemic problems in the ecosystem.
3. You have the option to ask Aspen Restorative Consulting to inform Callaghan Innovation and/or any of our programme staff, of your specific situation if you wish. Aspen Restorative Consulting will discuss with you how this information will be shared. Please note Callaghan Innovation may be limited in how it can assist you beyond the services that Aspen Restorative Consulting offers as we do not have a direct relationship with you (unless you are a Callaghan Innovation customer or part of one of our applicable programmes and have identified an issue related to that). However we will endeavour to assist as much as possible and take all concerns raised with us seriously. 

Benestar and Aspen Restorative Consulting will hold your personal and confidential information in accordance with their terms and conditions which are available when scheduling an initial chat. Callaghan Innovation will not hold this information unless it is specifically shared with us, at your request or with your permission (for example under step 3 above), in which case:

• Your personal information will be handled in accordance with Callaghan Innovation’s privacy policy.
• As Callaghan Innovation is a Crown agency, we are subject to the Official Information Act 1982 and we are required to make information available to requestors under that Act if requested to do so and provided there are no grounds under that Act to withhold the information. If requested, when sharing information we will take reasonable steps to protect your personal, confidential and/or commercially sensitive information, including de-identifying and/or redacting information where we can under the provisions of the Act, to meet our obligations.
• Depending on the circumstances detailed in the shared information, it may trigger our obligations to notify Worksafe.