What’s the problem?
‘Simple process errors and mistakes are costing us daily!’
‘We are forever chasing customer complaints!’
‘We are always having to look for tools and materials to do a job!’
‘We struggle to get the team to buy into our improvement process!’
Does this sound familiar?
At SBF, we make real shift happen with our unique and practical approach to developing Lean thinkers and passionate improvers.
Lean Service Delivery Methodologies
- Initial Lean benchmark of customers, stakeholders, current capabilities, prevalent issues, problems and opportunities
- 12-month project design and charter
- Project scope
- Success measures and milestones
- Roles and responsibilities
- Design a tailored solution and project plan
- Leader engagement / training
- Team engagement / training
- Embed agreed improvement methodologies, tools and ongoing training / coaching
- Visual dashboards, metrics and reporting
- Daily team meetings
- Focused Improvement lead team (SBF’s proven process)
- Monthly review, improvement validation and celebration
- Quarterly check and adjustment of plan
- At completion
- Repeat Lean benchmarking
- Project review, reporting of results, learnings and next opportunities
